Get in Touch
Contact Our Support Team
We're here to help with any questions or issues you have with FamilyVault.
📧 Send Email
Response Time: We typically respond within 24-48 hours
How to Get Help Faster
Since FamilyVault doesn't use accounts, please include the following in your email instead:
- Device Information: Android or iOS, device model, and OS version
- App Version: Current version of FamilyVault (Settings → About)
- Description: Clear, detailed description of your issue
- Steps to Reproduce: If it's a bug, how to recreate it
- Screenshots: Visual proof of the issue (if applicable)
Common Support Topics
🔒 App Lock / PIN Issues
Forgot your PIN? Face ID or Fingerprint not working? We can walk you through the "Forgot PIN" reset flow and how to restore from a backup afterward.
💾 Backup & Restore Help
Trouble creating or restoring an encrypted backup? Let us know which step is failing.
📸 Scanning Issues
Camera not opening, or extracted document details look wrong? Tell us the document type and what you expected to see.