๐Ÿ›ก๏ธ FamilyVault Support

Help & Resources for Your Family Document Manager

๐Ÿ“ง Need Help?

We're here to support you!

Response time: 24-48 hours

โœจ Key Features

๐Ÿ“ธ Document Scanning

Scan and organize passports, licenses, insurance, and more with expiry tracking

๐Ÿ›๏ธ Warranty Tracking

Track purchase date, amount, and warranty period for your products

๐Ÿ‘จโ€๐Ÿ‘ฉโ€๐Ÿ‘งโ€๐Ÿ‘ฆ Family & Vehicles

Organize documents by family member or vehicle

๐Ÿ”” Expiry Reminders

Local notifications before documents or warranties expire

๐Ÿ”’ App Lock

PIN and Face ID / Fingerprint protection

๐Ÿ’พ Encrypted Backup

Optional AES-256 encrypted export you control

๐Ÿ” Security & Privacy

Your Data Stays on Your Device

FamilyVault is built local-first: your documents, family members, vehicles, and products are stored entirely on your device. We don't require an account, we don't have servers that store your documents, and we can't see your data.

Is my data safe?

Yes. Everything is stored on your device. You can add an optional PIN or Face ID/Fingerprint lock so only you can open the app.

Can you access my documents?

No. We have no servers that store your document images or family data. It never leaves your device unless you explicitly create and share a backup file yourself.

โ“ Frequently Asked Questions

Do I need to create an account?

No. FamilyVault works fully offline with no account or sign-up required for its core features โ€” scanning documents, tracking warranties, and managing your family.

How do I set up App Lock?

Go to Settings and enable App Lock. You'll set a PIN, and can optionally turn on Face ID (iOS) or Fingerprint (Android) unlock as well.

How does document scanning work?

Tap "Scan Document," choose a document type, take or select a photo, and confirm the details. The image is saved securely on your device and organized into folders you create.

Can I back up my data?

Yes. From Settings, create an encrypted backup of all your data. You choose where to save it (Files, iCloud Drive, Google Drive, etc.) โ€” we never see or receive your backup.

What happens if I uninstall the app?

Your local data is removed when you uninstall, unless you created a backup beforehand. Always create a backup before uninstalling if you want to keep your data.

Does it work offline?

Yes, completely. FamilyVault is designed to work entirely without an internet connection.

Is there a web version?

No. FamilyVault is a mobile app for Android and iOS. Keeping it app-only, local-first means there's no cloud server holding your family's documents.

๐Ÿ”ง Troubleshooting

I forgot my PIN

There is no PIN recovery for privacy reasons. Use "Forgot PIN" on the lock screen, which will erase local app data so you can set a new PIN. If you have a backup, restore it afterward to get your documents back.

Face ID / Fingerprint not working

Make sure biometric unlock is enabled on your device (Settings โ†’ Face ID & Passcode, or โ†’ Fingerprint), then toggle it off/on in FamilyVault's Settings.

App crashes when I open it

Try: 1) Force-quit and reopen, 2) Restart your device, 3) Update to the latest version from the app store, 4) If it still crashes, restore from a backup after reinstalling.

Camera permission issues

Document scanning requires camera access. Check Settings โ†’ FamilyVault โ†’ Camera is enabled on your device.

๐Ÿ’ฌ Feedback & Suggestions

We love hearing from you! Have a feature request? Found a bug? Please reach out to us with your feedback.

โš–๏ธ Legal